Need a hand with KOmpare? Email us at [email protected]. A real person reads every message, and we aim to reply within two business days (usually sooner, and faster on show weekends when we can). The quickest way is Report an issue in the app menu: it opens an email with your app version and device already filled in. Tell us what you were trying to do — a screenshot helps.
Email: [email protected]
Response time: within 2 business days
Company: dab Media LLC, 720 Seneca St Ste 107, Seattle, WA 98101
Open the app and tap Create account or Log in. KOmpare uses your email address and a password. When we need to confirm it is you — for a new account, or a sign-in from a new device — we email you a one-time code to enter in the app.
Codes arrive within a minute or two. Check your spam or promotions folder, make sure the email address is spelled correctly, then ask for a new code. Codes expire after a short time, so use the newest one.
Use Forgot password? on the login screen to reset it. If that fails, email [email protected] from the address on your account and we’ll help you get back in. If you are signed in on another device, you can also set a new password under Profile → Sign-in → Password.
Scanning, price lookup, trades and deal links are free. KOmpare Pro adds inventory, profit-and-loss reports, show reports and CSV export. It is sold as an auto-renewing subscription (monthly or yearly) through the Apple App Store on iPhone and Google Play on Android. The price is shown in the app before you buy.
Bought Pro already, or switched phones? Sign in with the same KOmpare account, open the menu, tap KOmpare Pro, then Restore purchases. On iPhone, use the same Apple Account you bought with; on Android, the same Google account.
Cancel at least 24 hours before the end of the current period to avoid being charged for the next one. You keep Pro until the period you paid for ends. Deleting the app or your KOmpare account does not cancel a store subscription — cancel it in the App Store or Google Play first.
Subscriptions bought in the app are billed by Apple or Google, so refunds are handled by them: on iPhone, request one at reportaproblem.apple.com; on Android, see Google Play’s refund help. If you subscribed on the web, email us.
You can let in-person customers pay a deal link by card. Payments are processed by Stripe and go to your own Stripe account; you are the seller.
For questions about verification, payouts or a specific charge, Stripe’s support can see your account in a way we can’t: support.stripe.com/express. We’re happy to help with anything on the KOmpare side.
In the app: open the menu, tap your name at the bottom to open Profile, scroll to Account, and tap Delete account. If you can’t open the app, email us instead. See Delete your KOmpare account for the steps and exactly what is deleted and when.